Best Western Charlotte Airport Lower South End Hotel

There was a date mixup with the booking.com reservation. At first the property said call booking.com. Booking.com said call the property. I thought I was done in by computer programs that limited the intervention either business could manage. Not so! The property and booking.com worked together to resolve the issue so I had a room and didn’t have to pay twice because of the date snafu. Michelle at the Best Western front desk is amazing! Kyla at booking.com was delightfully supportive in a position where I’m sure she’s often berated for system limitations. Thank you, both for ensuring I had a room for the night despite the drama.

It was very clean. The staff were friendly. Hot breakfast was good. They did move us on the second day. See the reason in comments but it was too late for my hip.

Competitive pricing in a city whose hotels have become expensive. Friendly and efficient staff accommodated our requests - large, comfortable room and bathroom - room air conditioning worked very well on exceptionally hot days - Hot and Cold breakfast selection - large parking lot and free parking - small but adequate gym - good wi-fi and TV reception - our room on the back was quiet and had a lovely garden view despite the hotel's location on a very busy street - quick and easy access to Interstate 77 - several fast-food restaurants nearby.

Room was clean. It was spacious. The two beds were neatly made. The bathroom was pretty big and so was the bathroom mirror. The breakfast was decent and the front desk worker checked me in and out quickly. I liked how there was a snack bar in the lobby, only because I needed something small every now and then so this was helpful. And I also liked how close it was to the light rail station so I could go in and out of the main city center!

I really appreciate the fact that the frontdesk officer was kind enough to accomodate my early check in request for no extra cost and it was only 8am. I was initially only asking if i could leave my luggages and the FO to my surprise yold me he doesn't want me to wait and that there is already a room available for me at the first floor. Moreoever, he allowed me to take my breakfast that same day since the next morning i will be rushing to the airport to catch my flight. There is a free airport shuttle available. The earliest trip of which is 6am. The hotel room was spacious and comes with a big screen TV (a lot of channels), ref, microwave, heater/airconditioner. It was well lighted. The bed was comfortable and love that there were a lot of soft and fluffy pillows. The lication of accessible to the nearest train station (Woodlawn) for you to go to Downtown Charlotte.